Tag: Email

If you contact support regarding an e-mail problem one of the questions we will ask you is how you are accessing your e-mail. If you are using a client such as Outlook, Outlook Express, Thunderbird, Mac OS X Mail, or any other modern e-mail application we will ask if you are using POP3 or IMAP for your incoming e-mail.

Many large ISPs restrict the access to port 25 on their networks to attempt to stem the tide of spam sent out from compromised computers.  If your ISP is restricting access to port 25 you will not be able to send e-mail through your server, but by enabling SMTP (Simple Mail Transfer Protocol) on a different port, like 26, it may be possible to circumvent the restriction.

Are you unable to connect to your server to send and receive email, log into cPanel or WHM, or make an FTP or SSH connection?

One of the most common e-mail issues we encounter in our support department is customers who are traveling and are encountering problems trying to send e-mail.

On cPanel a server, there are a several tools that are built into cPanel that can be used to help control the flow of spam both in and out of your server.

MX (Mail eXchanger) records are like an address for your domain’s email. The MX record tells the rest of the internet where to send your email.

This tutorial will walk you through the steps required to set up a new email account in Mail (aka Mail.app aka MacMail), the built-in email application that comes with Mac OS X.